Return Policy

We have a simple policy. We promise that you'll love your purchase. If there's something that can turn that frown upside down, let us know. We will make it right.

How long do I have before making a return, and do I have to pay for shipping?

1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2. We do not offer free shipping service for the packages returned to us. The returns will be made at your own cost.

How can I contact you?

You can easily contact us by clicking the online live chat button on our website, or you can also contact us by sending an email to our Customer Service Team.

Can I still return items if they are worn, damaged, or have the tags removed?

1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
2. Items with non-returnable marks and free gifts cannot be returned.


Refunds will be processed within 1~3 days after we receive your package. The refund will be issued to your original payment account.

Important notice:

1. Please do not send your return to the sender's address on your package. That is not the return address and will affect the processing of your return. You should only send it to the address in the instructions we provide. (Please contact us for the return address before you intend to return the shoes)
2. Please make sure you don't include non-JENN ARDOR items by accident in your return package. We will not be responsible for sending back those items to you.